A 99.9% Server Uptime
We have set up our hosting system using reliable hardware components and significantly customized software. Our admins have installed a customized version of SELinux on all our hosting servers to ensure optimal security and stability. We have set up a number of distributed denial–of–service protection appliances along with highly effective firewalls to make sure our internal network is impenetrable and safe.
All Linux hosting plans plans feature a 99.9% server uptime guarantee. And irrespective of which datacenter you opt for, the uptime guarantee stays unchanged.
A 99.9% Network Uptime
When you set up your very own cloud hosting platform, it is essential that you also build your own network architecture. For this reason, we set up a custom–configured internal network in all our datacenters. Based on top–class Juniper routers and switches, our internal network allows for incredibly fast data transfer speeds and is fully redundant.
This way you can enjoy a 99.9% network uptime in our USA data center, in our UK data center, in our FI data center, in our East Europe data center as well as in our AU data center, irrespective of which web hosting service you’ve selected.
A 30–Day Money–Back Guarantee
Our company offers a 30–day money–back guarantee with all our cloud hosting packages. In case you are dissatisfied with our web hosting services, or if you find them insufficient, or if you decide that you must have a VPS web hosting plans instead of a cloud hosting package – you will get a full refund, no questions asked.
All domain name registrations are non–refundable, but you’ll retain full control of your domain names even if you cancel your hosting account with us.
24/7 Technical Support
We’ve cautiously handpicked each single member of our 24x7 support team so that we can provide the very best support you can possibly get. Each of our customer service technicians has several years of experience working with hosting accounts behind his back, so they know very well what they are doing. What’s more, they’re available 24x7x365 – you will be able to contact them whenever you want and they’ll reply to you ASAP.
Their average support ticket response time is less than 20 minutes, whereas with other hosting companies you have to wait for days. Plus, we offer you a 1–hour response time guarantee. Irrespective of what happens, your questions will be replied to in less than sixty minutes.