Customer Support Channels
A 1–Hour Response Time Guarantee
Every help request you send to us will be replied to within maximum one hour. If your support ticket or e–mail needs additional assistance from a sysadmin, we will timely forward it and leave a note to let you know that your matter is being examined. If you take advantage of the Managed Servers package, any of the server management services included there will be completed at a time of your choosing.
A First–Rate Help Desk Support Service
- We’ll be at your disposal 24–7 to answer any queries that you may have connected to our Site Control Panel and any of the apps that we have installed on your behalf on the dedicated server. If you also need support with server administration tasks, you can take advantage of our Managed Servers package, which includes backup hard drive storage space, weekly Operating System updates, server monitoring and rebooting services, as well as problem troubleshooting and installation procedures.
An Easy–to–Navigate Help Section
Our Site Control Panel has been pre–installed for every dedicated web hosting plan. Among its characteristics is a very handy integrated knowledge base that will walk you step by step on all the tasks that you can perform. Most educational articles in addition video versions which demonstrate all the tasks that you can perform in a very illustrative way. You will find all the how–to articles and the video tutorials in the top right corner of each section of the Site Control Panel.